Peace of Mind Pictures ("we," "us," or "our") is a Vancouver, BC–based video production company. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, fill out our forms, or communicate with us by email, phone, or text message (SMS).
By using our website or submitting your information to us, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, including:
Contact information: your name, email address, and phone number
Event details: wedding or event date, venue, location, and any details you share in an inquiry form or consultation
Communications: messages you send us through our website forms, email, phone, or SMS
Payment information: billing details needed to process deposits and payments (processed through secure third-party payment providers — we do not store your credit card numbers)
We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, pages visited, and referral source, through cookies and similar analytics technologies.
2. How We Use Your Information
We use your information to:
Respond to your inquiries and provide quotes and consultations
Book, plan, and deliver our videography services
Send appointment reminders, booking confirmations, and updates about your project
Process payments and manage contracts
Send marketing communications you have opted in to receive
Improve our website and services
3. SMS / Text Messaging
By providing your phone number and opting in through our website forms, booking process, or by texting us directly, you consent to receive text messages (SMS) from Peace of Mind Pictures. These messages may include:
Replies to your inquiries
Appointment and consultation reminders
Booking confirmations and updates about your wedding film or project
Occasional promotional offers, if you have opted in to marketing messages
Consent details:
Consent to receive SMS is not a condition of purchasing any of our services.
Message frequency varies depending on your inquiry and booking status.
Message and data rates may apply, depending on your mobile carrier plan.
You can opt out at any time by replying STOP to any message. After you send STOP, you will receive a final confirmation message and no further texts will be sent.
For help, reply HELP to any message or contact us at www.peaceofmindpictures.com.
No third-party marketing use: SMS opt-in consent and the phone numbers collected for SMS purposes will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers acting on our behalf solely to deliver messages to you (for example, our SMS platform provider).
4. How We Share Information
We do not sell your personal information. We share it only with:
Service providers that help us operate our business (e.g., our customer relationship management platform, SMS and email delivery providers, payment processors), and only as needed to provide our services
Legal authorities, if required by law or to protect our legal rights
All service providers are required to protect your information and may only use it to perform services on our behalf.
5. Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use our site and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.
6. Data Retention
We keep your personal information only as long as needed for the purposes described in this policy — typically for the duration of our business relationship and for a reasonable period afterward to meet legal, accounting, and contractual obligations.
7. Your Rights
Under Canadian privacy law (including PIPEDA and the BC Personal Information Protection Act), you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Withdraw your consent to communications at any time (reply STOP to texts, use the unsubscribe link in emails, or contact us directly)
Ask us to delete your information, subject to legal retention requirements
To exercise any of these rights, contact us using the details below.
8. Security
We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet is 100% secure, but we take protecting your data seriously.
9. Children's Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our website after changes means you accept the updated policy.
11. Contact Us
Peace of Mind Pictures Vancouver, British Columbia, Canada Email: [email protected] Phone: 778 244 7660 Website: www.peaceofmindpictures.com